1. Why are wholesalers and distributors no longer permitted to offer complimentary line cleaning after January 1, 2025?

In July 2024, NC Senate Bill 527, ABC Omnibus 2023-24 was passed into law by the NC General Assembly. Within the law, Section 32  stipulates that as of January 1, 2025 it will become illegal for alcohol manufacturers, bottlers, and wholesalers to clean draft lines for retailers unless the retailer pays a fair market value. While some providers may address compliance by initiating service fees others may choose to discontinue the service completely.

2. What services do you offer?
Brew-tiful Lines LLC specializes in draft line cleaning and maintenance, ensuring your systems are free from contaminants and delivering the highest quality beer to your customers. We also offer consultations on best practices for draft system management.

3. Why is line cleaning important?
Clean draft lines are crucial for maintaining the quality and flavor of your beer. Dirty lines can lead to off-flavors, spoilage, and even health risks, negatively affecting customer satisfaction, welfare, and your brand’s reputation.

4. How often should draft lines be cleaned?
Industry standards recommend cleaning draft lines every two weeks. After that time protein build-up and bacterial microbes will begin to impact your product.

5. What are the risks of not having my lines cleaned?
Neglecting to clean your draft lines can result in contamination, which may lead to off-flavors and spoilage. This can also pose liability issues, as improperly maintained systems can lead to consumer health risks. Improper handling of chemicals or failure to adequately flush chemicals from draft lines by your staff can also result in illness and even fatalities, increasing your liability and reputation risk. 

6. What experience do you have in this industry?
Our owner and CEO Matt Baker also services many of our accounts and has years of experience cleaning and maintaining draft lines and equipment both as a draft technician for a top 1% beer wholesale distributor and as a taproom manager for a 15bbl brewery. Matt is also a Certified Cicerone Beer Server®. He holds a bachelor’s degree with a focus in business and IT. Matt also possess 15+ years of management experience within the retail industry which ensures that he always approaches his work through the lens of his retail clients.  We are currently recruiting for an experienced Senior Draft Line Technician to grow our team further as we expand across the state!

Our Senior Draft Technician/Account Manager, Ryan Uhler, honed his skills in the the technical aspects of draft system maintenance and customer experience with front of house leadership positions at multiple Charlotte area breweries and is a Certified Cicerone® . His educational background in chemistry and project management is also a perfect fit for our team.

7. Who will be servicing the lines?
All accounts are serviced by either our owner/CEO or our experienced Senior Draft Line Technician.  Unlike other companies that have separate departments for cleaning the lines and servicing repairs, your technician can perform both tasks to limit turnaround time for issues to provide added customer service as well as reduce additional trip charges when repairs can be done during an account's regularly scheduled cleaning.

8. How do I schedule services?
We recommend establishing a biweekly subscription service to ensure industry standard! You can schedule your services by contacting us directly at (704) 237-0558 or baker@brewtifullines.com . We will work with you to find a convenient time that fits your schedule.

9. Are you insured?
Yes! We carry both general liability coverage and worker's compensation! By utilizing Brew-tiful Lines services, you avoid the liability and risk of you or your staff cleaning your own lines.  Our insurance covers  any potential accidents, damages, or unexpected issues that may arise while we are performing our services. If you have any specific questions or need proof of insurance, please feel free to contact us, and we’ll be happy to provide the details.

10. Do you provide emergency services?
Yes, we offer emergency services for urgent issues related to draft systems. Please contact us immediately if you experience a problem, and we will do our best to assist you promptly.

11. How can I contact you for more information?
You can reach us at (704) 237-0558 or baker@brewtifullines.com. We are here to answer any questions and provide the support you need!